Technical Support

The charger power suddenly drops and could not recover.

Please contact the local installer or Clenergy ESS after-sales team for technical support.

Clenergy ESS charge card is not usable.

Please reset the charge card following steps in user manual. If still not working, please contact the local installer or Clenergy ESS after-sales team for technical support.

Can I monitor my energy storage system remotely in real-time?

Yes, the Clenergise app enables remote monitoring and control of your inverter, manage its performance conveniently from anywhere.

How can I reset a forgotten password?

Please click "Forgot your password" on the app's homepage and enter your email to receive a verification code for resetting your password.

How to download the Clenergise APP?

There are 2 ways to download the Clenergise APP:

Scan the QR code from the Clenergy ESS website
Search “Clenergise” in Google Play or IOS Store

How many battery packs can a hybrid inverter (TNK PV5/6 & TNK CGH series) support?

One single hybrid inverter can support up to 8 battery packs in parallel, with a maximum total capacity of 40 kWh.

Can the TNK CGS series battery be installed outdoors?

Yes, the TNK CGS series battery features an IP66 protection rating, ensuring reliable performance in diverse and harsh outdoor environments.

The LED indicators of the inverter are showing an abnormal status for a long time (e.g., Solid Red light).

Please contact the local installer or Clenergy ESS after-sales team for technical support.

Can I customize the battery charge/discharge times?

Absolutely, you can set custom schedules for battery charging and discharging based on your preference via ToU (time of use) setting.

What is the EPS Mode?

EPS Mode stands for Emergency Power Supply mode. It allows the inverter to power home’s critical loads seamlessly during a grid outage, functioning as an independent backup power source.